When I was attending Michigan Asian Pacific American Affairs Commission meeting as a commissioner last week, I thought I was the luckiest person in the world. It is beyond my wildest dream that one day I would be having lunch at the Governor’s residence in Lansing with fellow commissioners, government officials, and APA business leaders when I immigrated to the United States with my family in high school.

Looking back, it has been an incredible journey since the day Jimmy told Eric and me that he wanted to start a software development company twenty years ago. I was very fortunate to participate in the very first planning meeting in Jimmy’s basement and grow up with Logic.

In June this year, Logic will mark its 20th birthday. Since I know the marketing department will have a remote chance to ask me to say something about this milestone, I would like to take the opportunity to share my thoughts on this remarkable accomplishment:

As my roles have changed in the last several years, I have been invited to speak at different events about my experience as an entrepreneur and as a community leader. My favorite presentation topic these days is, “Stay Hungry, Stay Foolish”, which was made famous by Steve Jobs in his 2005 speech at Stanford’s commencement. I thought the phrase fits well with Logic’s entrepreneurial spirit in the technology forefront. “Stay Hungry” encourages us to be curious to learn more and accomplish more, and “Stay Foolish” dares us to make unconventional decisions and take risks.

When Jimmy and I first started Logic, we were the only two shareholders who quit our regular jobs and devoted 100% of our time to the company. In hindsight, it was a very naïve and risky decision because neither one of us had any real experience running a start-up business, nor did we have many business connections. However, we weren’t going to let our lack of experience hinder us and were willing to push ourselves and do the things people said could not be accomplished. With limited capital, a business idea, and lots of enthusiasm, we were able to grow Logic from one office in the basement of a downtown Ann Arbor building, to five offices and approximately 200 employees world-wide.

Recently, someone pointed out to me that our entrepreneurial spirit may be connected to our immigrant backgrounds. Tom Friedman, who wrote The World Is Flat, said “New immigrants are paranoid optimists” in his “Five Ways to Succeed in Life and Work” speech. Jimmy and I were naïve to start Logic but our eternal optimism carried us through all the challenges in the past two decades.

On the eve of Logic’s 20th anniversary, I would like to thank all the people who trusted us, helped us, and supported us so Logic can be where it is today. I would also like to encourage everyone, whatever your stage in business, career, or school, to stay hungry and stay foolish because you never know where your passion can lead you. And, also, when your life seems impossible or stale, just keep the faith and never give up!

Warmly,
Grace Lee

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9:00am EST: “Keith, we have a crisis! Our client’s website is down and I couldn’t get hold of anyone!!” a project manager at our Ann Arbor office called on my cell phone.

9:05am: “Who do you need? And what’s the problem?”

9:06 am: “The client could not bring up the home page on which they sell products by the minute! Help!”

9:08am, about 10pm in China on the eve of the Chinese New Year (it’s the Year of the Goat): “…well, too bad! Our developers (all in China) are all drinking, singing, and watching the national festival saga. They’re on break so give them a break!”

(Just kidding, I did not say that.)

At 9:25am, I got a hold of our lead developer in Shanghai, and by 9:30am we identified the internet intrusion that caused the system slowdown. After contacting a US hosting company, the site was back live in just minutes, well within the client’s agreed service level agreement.

As you may know, we have development centers in the greater China area – Shanghai, Beijing, and Taipei – and each has its technical specialties that support a variety of projects for US customers and clients.

Unlike large-scale software development houses, we at Logic have a very nimble, agile, and responsive operation (with well-controlled internal processes) to best serve our customers that are small in size and fast-paced in business nature. By having technical staff in the U.S. and our development teams in China (and dedicated staff that work long hours to ensure overlap and coverage), we are able to provide almost 24/7 around-the-clock support for our customers. This is unseen anywhere else.

And that’s only one of the Logic advantages.

That’s what I do. I’m the person responsible for connecting the dots (or sites). I’m proud of the unique round-the-clock service we’re able to provide our customers. And yes, I do get enough sleep every day.

Keith Shen
Director of Offshore Operations

Ed. note: We are very happy to hear that Keith gets enough sleep. Sometimes we wonder…

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